Current News and Events

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• KB_SQL Version 5.0 Release - June 2008
• Quarterly Release Schedule
• Surveys
• KBS eService Center changes
  

KB_SQL Version 5.0 is coming soon! [top]

KB_SQL is a high-performance, full-featured reporting environment for M databases. It is the proven SQL solution for all major versions of M and offers real-time reporting with no data copying required. KB_SQL includes QREPro (Query and Reporting Environment), a fully functional query and report writing interface for Windows.

Effective June 2008, our latest release, KB_SQL Version 5.0, provides a range of improvements to all components including an all new version of QREPro.

Benefits in KB_SQL v50 (June 2008) include:

• QREPro: All new implementation using Microsoft C#.NET and KB_SQL ADO.NET Data Provider

• Server: New Metric conversion functions

• Server: First look at LOCALE support

• See the Release Notes document for more details!

Quarterly Releases [top]

Some of you have noticed and commented on the change in frequency of KB_SQL Software releases.  In 2001, with the initial release of KB_SQL v4.3, we committed to a more frequent release schedule of corrections and minor enhancements.  Together with selected solutions providers we have worked to accomplish this change in behavior with the resulting quarterly releases for the v4.3 version.

Our goal going forward is to continue to work and find the right frequency and volume.  This is a tricky balance.  Each quarter we look at the issues that have been reported and try to assess the impact of making the correction.  We also look at suggestions that have been received from the client base.  These are reviewed and evaluated against the release timeframe.

In each case, we have had to leave some issues behind for the next release.  On the flip side, each of the quarterly releases has had some valuable additions as well.  It is a work in progress.  Our hope is that this helps you plan for your testing and integration of these new software releases in your organization.

With the most recent release of KB_SQL Version v50 (June 2008), we are ready once again to define the scope of the next quarterly release.

We'd appreciate your feedback on this new approach to software release management.  Please contact us with your thoughts and comments.

Update to eService Center [top]

Knowledge Based Systems is pleased to announce the following enhancements to our eService Center:

	Increased use of online surveys The KBS eService Center includes the capability to send surveys on closed incidens and "on demand"  We will be adding surveys monthly and welcome your participation.
	Improved access for prospective customers While maintaining a secure interface, new prospects can now create their own limited account in the KBS eService Center.  All public answers are viewable.  New prospects can ask questions via the 'Ask a Question' option of the support home page.
	Easier viewing of incident activity New color-coded discussion threads allow for easier viewing of activity on a particular issue. All activity on the incident is listed in chronological order with customer comments in blue and KBS Support responses in green.
	Improved email responses Based on feedback from customers that emails generated from the system can be difficult to read, email responses from the system will now be in HTML format (Note: emails can still be viewed in plain text format for customers who do not have a mail reader that supports HTML).
	Downloads link The My Knowledge Base section contains a link "Downloads" that puts all current KB_SQL software and documentation downloads at your fingertips.

We will continue to make improvements to the online knowledge base in order to better serve our customers. We welcome any suggestions or comments that you may have.

Should you have any questions about these changes or using our online knowledge base, please visit KBS eService Center and ask your question there.